Department of Insurance Assists Families Affected by Fire

The morning after Monday’s devastating fire, Idaho Department of
Insurance personnel were on the scene to aid and assist homeowners with insurance
concerns and questions.
The Department is tasked with the responsibility of providing assistance to consumers. In
a disasterous situation such as this fire, homeowners will have many questions about
where to turn and what to expect from their insurance companies.
“This is one way we can provide superior customer service to Idahoans,” said
Department Director Bill Deal. “We want the residents to know we are here to help them
with the claim process if needed.”
Amy Lambrecht, consumer affairs officer for the Department, answered coverage
questions and assisted one homeowner in contacting his insurance company. “This is an
emotional time for these people,” said Lambrecht. “They will go through a readjustment
process as they sift through the rubble.”
The Department has tips for consumers regarding homeowners insurance, including a
household inventory form, on the website, www.doi.idaho.gov.
For questions or problems regarding these fires or other insurance related issues,
consumers are encouraged to call 334-4250 in Boise, or 800-721-3272 toll free statewide.